Question:        "When being picked up at my hotel?  What should I do if my bus is running late?"

Answer:          Do not hesitate to call if the bus is running more than 5 minutes late. Our pick up schedule is designed to pick up at the exact time we give you.

Question:        "When is the best time to book my tour?"

Answer:          The best time to book is as soon as possible - if you are thinking about the tour give us a call and feel free to ask any questions you may have (1-866-371-8005).

Question:        "Is there a tour guide provided on your tours?"

Answer:          Our drivers are also professional tour guides. They are equipped with a headset to speak throughout the Luxury motor coach or Mini bus offering very knowledgeable insight. They are very helpful and friendly, If you have any questions please feel free to ask.

Question:        "Are there any extra fees or surcharges that I will have to pay on top of the listed price?"

Answer:          No, unlike other companys we do not charge any extra fees or fuel surcharges. The listed price is the price you pay. Including tax. ( The only thing not included is the driver's gratuity.

Question:        "What is Grand Tour's refund and cancellation policy?"

Answer:          You must call 72 hours ahead of your scheduled tour for a full refund. Within 72 hours you will assess a $35 termination fee. There are no refunds for cancellations within 24 hours of your tour, or if you decide not to show up.

Question:       "Does your South Rim tour also include a stop at the Imax Theatre?"

Answer:         Our South Rim tour does not stop at this location, we show similar videos to the imax experience on the bus on route to the grand canyon. We believe in enjoying its beauty first hand for the full 3 hour duration. The Imax theatre isent even near the Canyon, you waste 45 minutes to 1 hours time at the theatre drasticly reducing your time.

Question:       "Why must I use my credit or debit card to reserve my seats?"

Answer:         If you make an order online you will need to use a credit or debit card either way just like any other online business. It is our policy to require a credit or debit card to reserve your seats for over the phone transactions.We have been in business for over 5 years, our goal is customer satisfaction and we guarantee security and validity of all transactions.

If you have any more questions or concerns, please feel free to call and speak with one of our reservation specialists at: 1-(702)-838-8005 or 1-(866)-371-8005 or GrandTourslv@aol.com